News articles - 2023

Storm Ciaran severe weather warning. Wednesday 1 – Thursday 2 November 2023

Date: 1 November 2023

You may be aware of the imminent arrival of Storm Ciaran which is expected to bring heavy rain, strong winds and flooding. Please take note of the following:

  • We may need to rearrange some non-urgent appointments where it is not safe to carry out the work, or where we need to prioritise emergencies. We will let you know as soon as possible if this is the case and appreciate your patience and understanding during this time.
  • Please secure outdoor items as far as possible, either tying things down or bringing them indoors. Advice on how to secure trampolines during high winds is available online. Keep windows closed during the storm and take care when opening doors so they don’t fly open.
  • Please contact our customer support team to report any damage, calling us on 01403 226000 if it is urgent. For anything that can wait until the storm passes, please email [email protected]. We expect that many gutters will be unable to cope with the volume of rain, so please only report a repair if the problem continues during normal weather conditions. We are anticipating high call volumes tomorrow, so please be patient if it takes longer to get through than usual.
  • You may also want to be prepared for power outages, making sure you have a torch easily accessible.