Energy advice

We understand the current energy crisis will be concerning for many of our customers, and will have an impact on many household budgets.

Energy advice

To help ensure you receive as much support as possible, we’ve put together the following information on schemes you may be eligible for. We’ve also included some tips from the Energy Saving Trust, as well as a heating guide, to help you get the best performance from your heating system.  


We appreciate that even with this support and guidance, some customers will still understandably be worried about their finances. If you’re concerned, please contact our Money Matters team for further advice:


Contact your energy supplier

If you're unsure which energy tariff you're on, you should contact your energy supplier to see if you’re on their cheapest one.


You should also contact your energy supplier as soon as possible if you’re worried about falling into energy debt. They are required to work with you to find a solution if they know there is a problem, including helping you to set up an affordable repayment plan.


Government schemes

There are several schemes and payments that you may be eligible for which could help reduce your bills this winter. Take a look at the:


Winter Fuel Payment

If you were born on or before 26 September 1955, you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. For more information visit:


Please note that the deadline to make a claim for the winter 2023 to 2024 period is 31 March 2024.


Cold Weather Payment

If the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over seven consecutive days, you may be able to claim a Cold Weather Payment from the government.


Find out more about the Cold Weather Payment here.


Cost of living payments

You may be eligible for extra payments to help with the cost of living if you’re entitled to certain benefits or tax credits. You do not need to apply. If you’re eligible, you’ll be paid automatically in the same way you usually get your benefit or tax credits. This includes if you’re found to be eligible at a later date.


For more information visit:


Energy saving tips

The Energy Saving Trust has put together some tips to save energy, lower your bills and reduce your carbon footprint this winter. Take a look at a few of them below:


Switch off standby: you can save around £55 a year just by remembering to turn your appliances off standby mode.


Turn off lights: switching off your lights when you’re not using them or when you leave the room could save you £20 a year on your annual energy bills.


Be careful with your washing: you could save around £28 a year on your energy bill just by using your washing machine more carefully.

  • Use your washing machine on a 30-degree cycle
  • Only wash your clothes in your washing machine when you have a full load


Head over to the Energy Saving Trust’s website or check out our Helping Hand Guide to find out more. 


The government have also set up a Help for Households page which includes lots of useful information and energy-saving tips to help you save money. 


Heating guide

With a number of electrical heating systems out there, it’s important to know how your particular model functions best. This not only helps to ensure you’re getting the best performance from it but also supports it running more economically to help save you money.


You can download a copy of our heating guide here.