We understand the current energy crisis will be concerning for many of our customers, and will have an impact on many household budgets.
To help ensure you receive as much support as possible, we’ve put together the following information on schemes you may be eligible for. We’ve also included some tips from the Energy Saving Trust, as well as a heating guide, to help you get the best performance from your heating system.
We appreciate that even with this support and guidance, some customers will still understandably be worried about their finances. If you’re concerned, please contact our Money Matters team for further advice: firstname.lastname@example.org.
Contact your energy supplier
If you're unsure which energy tariff you're on, you should contact your energy supplier to see if you’re on their cheapest one.
You should also contact your energy supplier as soon as possible if you’re worried about falling into energy debt. They are required to work with you to find a solution if they know there is a problem, including helping you to set up an affordable repayment plan.
There are several schemes and payments that you may be eligible for which could help reduce your bills this winter. Take a look at the:
Winter Fuel Payment
If you were born on or before 26 September 1955, you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. For more information visit: https://www.gov.uk/winter-fuel-payment.
Please note that the deadline to make a claim for the winter 2022 to 2023 period is 31 March 2023.
Cold Weather Payment
If the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over seven consecutive days, you may be able to claim a Cold Weather Payment from the government.
Find out more about the Cold Weather Payment here.
Energy Bills Support Scheme
All eligible UK households will get £400 off their energy bills for 6 months from October 2022, through the Energy Bills Support Scheme. The non-repayable discount will be automatically applied, so you do not need to do anything.
Traditional prepayment meter customers will be provided with redeemable vouchers from the first week of each month, issued via SMS text, email or post. So, it’s important you ensure your supplier has up to date details so you can receive these vouchers.
For more information visit: https://www.gov.uk/guidance/getting-the-energy-bills-support-scheme-discount.
Energy saving tips
The Energy Saving Trust has put together some tips to save energy, lower your bills and reduce your carbon footprint this winter. Take a look at a few of them below:
Switch off standby: you can save around £55 a year just by remembering to turn your appliances off standby mode.
Turn off lights: switching off your lights when you’re not using them or when you leave the room could save you £20 a year on your annual energy bills.
Be careful with your washing: you could save around £28 a year on your energy bill just by using your washing machine more carefully.
Find more tips on the Energy Saving Trust’s website.
The government have also set up a Help for Households page which includes lots of useful information and energy-saving tips to help you save money.
With a number of electrical heating systems out there, it’s important to know how your particular model functions best. This not only helps to ensure you’re getting the best performance from it but also supports it running more economically to help save you money.
You can download a copy of the guide by clicking on the link below.
Heating guide: Information about the heating in your home