Energy advice - keep your home warm this winter

As you may have heard, current global energy prices have risen this year, with gas and electricity prices reaching record levels. We understand this rise in energy costs will be concerning for many of our customers, and could have an impact on household budgets.

To help ensure our residents receive as much support as possible, we’ve put together the following information on schemes you may be eligible for. We’ve also included some tips from the Energy Saving Trust, as well as a heating guide, to help you get the best performance from your heating system.  


We appreciate that even with this support and guidance, some customers will still understandably be worried about their finances. If you’re concerned, please contact our Money Matters team for further advice:


Contact your energy supplier

If you are unsure which energy tariff you are on you should contact your energy supplier to see if you’re on their cheapest one.


You should contact your energy supplier as soon as possible if you’re worried about falling into energy debt. They are required to work with you to find a solution if they know there is a problem, including working together to help you to set up an affordable repayment plan.


Government schemes

There are several schemes and payments that you may be eligible for, which could help reduce your bills this winter. Take a look at the:


Warm Home Discount Scheme

The Warm Home Discount Scheme could help you save £140 on your electricity bill for the 2021 to 2022 winter period. The money is not paid directly to you, but is a one-off discount to your electricity bill between October and March.


Find out more about the Warm Home Discount Scheme here.


Winter Fuel Payment

If you were born on or before 26 September 1955, you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. For more information visit:


Please note that the deadline to make a claim for the winter 2021 to 2022 period was 31 March 2022.


Cold Weather Payment

If the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over seven consecutive days, you may be able to claim a Cold Weather Payment from the government.


Find out more about the Cold Weather Payment here.


Energy saving tips


The Energy Saving Trust has put together some tips to save energy, lower your bills and reduce your carbon footprint this winter. Take a look at a few of them below:


Switch off standby: you can save around £40 a year just by remembering to turn your appliances off standby mode.


Turn off lights: switching off your lights when you’re not using them or when you leave the room could save you £14 a year on your annual energy bills.


Be careful with your washing: you could save around £20 a year on your energy bill just by using your washing machine more carefully.

  • Use your washing machine on a 30-degree cycle
  • Only wash your clothes in your washing machine when you have a full load


Find more tips on the Energy Saving Trust’s website.


Heating guide

With a number of electrical heating systems out there, it’s important to know how your particular model functions best. This not only helps to ensure you’re getting the best performance from it, but also supports it running more economically to help save you money.


You can download a copy of the guide by clicking on the link below.

Heating guide: Information about the heating in your home