Condensation, damp or mould

Some condensation in any home is normal and unavoidable, especially in kitchens and bathrooms. We also often see an increase in condensation when the cold, wet weather hits. If left untreated, however, condensation can lead to mould growth and cause damage to our homes and belongings.

Condensation and damp - what's the difference?
Condensation is caused by warm, moist air coming into contact with cold surfaces, such as windows and walls. Penetrating damp, which is much less common, is caused by moisture entering the home from an external source, such as leaking plumbing or moisture from the ground.


We understand condensation, damp and mould can be concerning, so we take these issues seriously. If you are worried that there is a damp or mould issue in your property, please complete this form and send it along with any photos you can take of the problem. You can also email us at [email protected] or call us on 01403 226000.


We will then arrange for HomeFix to visit your home to wash down and treat the affected area. The operative will also carry out some checks on your home to see if there are any underlying issues causing the damp and mould. Depending on the outcome of these checks, we may need to send a surveyor to do a further inspection, or book in further works such as fitting an extractor fan or repairing roof damage.


For more information on condensation, check out our handy leaflet below, as well as our damp, condensation and mould policy.