Gas safety

Many of us rely on gas appliances to heat our homes, cook our food and provide hot water. Routine inspections of these appliances are therefore necessary to ensure they're working safely and in good condition.

Gas safety

As your landlord, we're legally required to carry out annual inspections of all gas appliances and installations we've put in your home. Our gas contractor, TSG will notify you when your annual inspection is due. They will agree a suitable time for an operative to attend to carry out this essential safety check.


If you live in a retirement or extra care scheme, please report any gas problems to Saxon Weald on or 01403 226000.


What is carbon monoxide (CO)?

Carbon monoxide (CO) is a highly poisonous gas, and is produced by the incomplete burning of any carbon fuels. It has no taste, smell or colour and can kill without warning. Gas, oil and solid fuels are safe to burn so long as appliances are installed, maintained and used correctly.


As your landlord, we'll fit a CO alarm in your property. It's then your responsibility to ensure it remains in good working order, but to ensure your safety, the CO alarm will be checked at the yearly boiler service. To find out more about CO, click here.



How will I know when my next gas safety check is due?

You'll be notified 62 days before your gas safety check is due by letter. If you'd like a copy of the certificate from when the previous check took place, please let us know.



I can't be in for the appointment, what should I do?

As part of your tenancy agreement, it's essential that our gas contractors are able to access your property to carry out our annual gas safety inspection. If you're unable to be in for the appointment, please let TSG know as soon as possible by calling 0800 781 2739. They will try to help if they can.



The gas appliances in my home weren't fitted by Saxon Weald. Who's responsible for the gas safety check?

Any gas appliances you've had fitted in your home are your responsibility to maintain and keep in good working order. To ensure your appliance remain safe to use, it's important to get them checked by a registered gas safe engineer. Click here to find a registered engineer near you.



What are the signs an appliance could be faulty?

If your appliance isn't working as it should be, it's important to check for the following signs, to protect yourself from CO. These include:


  • Flame colour - if they're orange or yellow instead of blue, there may be a problem
  • Extra condensation
  • Black marks/soot


If you notice any of the above or your appliance isn't working as it should, please contact us as soon as possible. If we find something unsafe during our checks, we may cap your gas supply and even condemn your appliance if necessary.



What should I do if I smell gas?


  • Open all doors and windows
  • Put out all sources of ignition or naked flames
  • Leave the building
  • Call the gas emergency service number: 0800 111999
  • Contact TSG on 0800 781 2739



  • Smoke or light any flames
  • Turn any switches, including light switches, on or off
  • Use telephones, including mobile phones