During the colder weather, it's important to be prepared. Below are a few handy tips to keep your home running efficiently during winter.
Remember to check your boiler's pressure (if applicable). If the pressure is too low, the boiler will not operate. On a combi boiler, the pressure should be between 1 and 1.5 bar when the boiler is cold. Click here to see how it's done.
To help prevent your pipes from freezing during periods of exceptionally cold weather, please leave your boilers on low overnight. For more information on frozen pipes, including easy steps to thaw a frozen pipe yourself, click here.
Remember, if something isn't working as it should, let us know before it becomes an emergency. If you have a non-urgent repair or issue to report, visit our online services where you can choose an appointment slot at a time that suits you.
Cold Weather Payment
If the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over seven consecutive days, you may be able to claim a Cold Weather Payment from the government.
Find out more about the Cold Weather Payment here.
The guide provides information about the electrical heating in your home. With a number of electrical heating systems available, it’s important to know how your particular model functions best. This not only ensures you are getting the best performance from it but also that it is running economically, helping you save money. The information in this leaflet should help you identify your heating type and how to run it in the most efficient way.
You can download a copy of the guide by clicking the below link.
PDF 1,1 MB