Looking after your home

Looking after your home

As your landlord, we are responsible for some of the repairs and maintenance to your home, however, there are a number of repairs which are your responsibility to carry out.

 

You can find a list of repairs which are your responsibility in our Tenants’ Repair Responsibilities Guide.

 

The best way to report a repair online is through our easy-to-use, self-service portal where you can choose a repair slot that suits you and advise us of the type of repair that you require. Alternatively, you can email [email protected].

 

You should always phone us if it is an emergency. A list of what constitutes as an emergency can be found on our Priorities page. If you can't speak or hear on the phone, you could contact us using the Relay UK service at www.relayuk.bt.com/ who can arrange to read your words and provide a written reply.