Date: 13 February 2025
If you report damp, condensation and/or mould in your home, we’ll ask you a series of questions about the issue. This includes checking which rooms are affected, the size of the problem and if there are any obvious causes of the problem e.g. a water leak. It’s also helpful at this point to see photos of the affected area.
We will then arrange for HomeFix to visit your home to complete an anti-mould treatment on the affected area. The operative will also carry out some checks to your home to see if there are any underlying issues causing the damp and mould. Depending on what the problem is, a surveyor may need to attend to investigate the problem further. We may also need to book in further work, such as installing an extractor fan or providing additional loft insulation. We will also be able to give you advice on what you can do to help manage levels of condensation in your home.
If you’re experiencing damp, mould or condensation in your home please contact our Customer Support Team by emailing [email protected] or via your online account. You can also tell us about the problem by completing our damp and mould form: https://www.saxonweald.com/storage/downloads/damp_mould_and_condensation_reporting_form-1735831029.pdf
Further information on managing damp, mould and condensation can be found here: www.saxonweald.com/condensation.
