The team of four is made up of the Money Matters Manager, two Money Matters Advisers and a Wellbeing Adviser.
The Money Matters Advisers are here to help maximise our customers’ income. They carry out benefit checks, help customers make benefits claims and challenge unfair decisions made by the Local Authority or the Department for Work and Pensions (DWP). They also offer basic budgeting advice, complete affordability checks for new tenants and process referrals to our Financial Support Fund.
The Wellbeing Adviser offers a more holistic service to our vulnerable customers who could be experiencing more complex issues, such as mental health, hoarding and substance misuse. Their aim is to enable these customers to maintain their independence, sustain their tenancy and access support services.
If you require support from either of these services, please email email@example.com.