If English isn't your ﬁrst or preferred language you can still use our services.
LanguageLine interpreting service
LanguageLine is a private, confidential and free to use telephone and video interpreting service. It connects you to a qualified interpreter in under a minute for most common languages. However, for very rare languages, a pre-booking will be required.
It also offers British Sign Language (BSL) as a video call option.
How to access the service
To access the service, just request an interpreter when speaking to us on the phone.
If you want to request a telephone interpreter by email, please contact us at email@example.com. In the subject line, please enter “LanguageLine” and state which language you require.
If we see you in person, point to the language you require on our card, or say which language you need.
We will then arrange a telephone/video call to support you.