Before you ask us to do a repair, make sure you know it's our responsibility. There are some repairs that we expect you to carry out yourself. You can find a list of repairs which are your responsibility here.


The best way to report a repair online is through your My Saxon Weald account as this allows you to clearly diagnose the fault. Alternatively, you can email or call us on 01403 226000.


You should always phone us if it is an emergency. A list of what constitutes as an emergency can be found here. If you can't speak or hear on the phone, you could contact the Next Generation Text service at who can arrange to read your words / type a reply.

Gas boilers and central heating


Properties with an individual gas boiler are serviced by HomeFix. You can log a repair through your My Saxon Weald account, or email or call 01403 226000.


Retirement / extra care schemes with communal boilers are serviced by BTU. Call 01483 590690 or email


If you have electric heating, please report faults to HomeFix. Call 01403 226000 or email



Please click here for advice about condensation.

Appointment times
We offer appointments from Monday to Friday during the following time slots:
8.00am - 1.00pm
8.00am - 5.30pm
10.00am - 2.30pm
12 noon - 5.30pm

We will remind you in advance, by text message, when your appointment is due and when our operative is on their way.

Report a repair


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