We want you to enjoy living in your home and neighbourhood without interference and disturbance from others. Unfortunately even in the safest of neighbourhoods, antisocial behaviour can occur.
Antisocial behaviour can include:
What is not considered antisocial behaviour
Some things may cause you annoyance, but cannot be dealt with by us as they do not constitute a breach of the tenancy agreement. These include:
If you are experiencing antisocial behaviour
It's often best to approach the person causing the problem and explain calmly why their behaviour is upsetting you. They may not realise they are disturbing you. If the behaviour continues, or you don't feel able to talk to the person concerned, please report the problem using the form below. Alternatively, you can download a copy of the form here.
If your personal safety or the safety of others could be at risk, you should call 101 (or 999 in an emergency) and seek police assistance. The police will then have a record of the event which they can share with us if necessary.
How we deal with antisocial behaviour
We will listen to your concerns and, if we think we can help, we will agree an action plan with you. We will work with other organisations, such as the police or environmental health, to help us deal with the issue as quickly and effectively as possible. One of the routes we may recommend is mediation - please click here to see Sussex Police's quick introduction to mediation.
We will need you to help us by keeping records of the problems. If you don't supply us with completed record forms we may not have sufficient evidence to approach the perpetrator and the case will be closed.
Will you tell the perpetrator that I have complained about them?
Not without your permission, but we can't stop perpetrators from making their own assumptions. You can also call us anonymously, but this will restrict the action we can take and again, the perpetrator may make their own assumptions. A small proportion of our cases progress to court and in this situation we would ask you to be a named witness.
Reporting noise nuisance
If you are a Saxon Weald tenant and have been affected by noise you can now gain access to ‘The Noise App’ that can record incidents and send them straight to us.
For further instructions on how to download and use the app please click here.
You can also report noisy parties and other repeated or constant noise problems to your council's environmental health department. They have access to noise monitoring equipment and also have the legal power to confiscate the equipment responsible for making the noise. If you report a noise problem to the council, please let us know so we have a record of the situation.
If you are experiencing domestic violence, please tell us. You can call us, email or drop into our offices, or we can arrange to meet you at home or another safe location. We will listen sensitively and respond promptly. We will work with appropriate organisations to provide alternative accommodation where it is unsafe for someone to return home. Or, we may provide additional security where this helps the person remain at home. We will always talk to the victim first about what action we can and will take against the perpetrator.
Remember, if your personal safety or the safety of others is at risk, you should call 101 (or 999 in an emergency) and seek police assistance. The police will then have a record of the event which they can share with us if necessary.
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When did the incident happen?
Where did the incident happen?
Who did it, or who was involved?*
Put the name and address of the person or people responsible. If you don't know, write "don't know". (maximum 5000 characters)
Write down exactly what you saw and heard. If someone else saw or heard other things they must fill in their own record form. Put all words in full, including swear words. (maximum 5000 characters)
Did anyone else see or hear the incident? Put their name(s) and address(es). (maximum 5000 characters)
Have you reported it?*
Have you told organisations like the police, environmental health or social services? If so, write down who you spoke to and where and when you made the report (if you reported it to the police, put officer's number and crime number if there is one). (maximum 5000 characters)
How has this affected you?*
Write down the way the incident has made you feel, including its affect on people who live with you. For instance has it stopped you sleeping, frightened your children and so on. (maximum 5000 characters)Send
Reporting antisocial behaviour