Antisocial behaviour

We want you to enjoy living in your home and neighbourhood without interference and disturbance from others. Unfortunately even in the safest of neighbourhoods, antisocial behaviour can occur.

Antisocial behaviour

Antisocial behaviour can include:

  • Causing a nuisance or annoyance
  • Assault, abuse or harassment
  • Unreasonable noise
  • Pets out of control

What is not considered antisocial behaviour
Some things may cause you annoyance, but cannot be dealt with by us as they do not constitute a breach of the tenancy agreement. These include:

  • General household noise e.g. washing machines or vacuum cleaners
  • Noise of children playing
  • Parking in front of other tenant's home (unless blocking access or parking in an allocated bay)
  • Cooking smells
  • Facebook comments
  • Children being nasty to each other at school
  • Smoking outside blocks

If you are experiencing antisocial behaviour
It's often best to approach the person causing the problem and explain calmly why their behaviour is upsetting you. They may not realise they are disturbing you. If the behaviour continues, or you don't feel able to talk to the person concerned, please report the problem using the My SaxonWeald online service

If your personal safety or the safety of others could be at risk, you should call 101 (or 999 in an emergency) and seek police assistance. The police will then have a record of the event which they can share with us if necessary.

How we deal with antisocial behaviour
We will listen to your concerns and, if we think we can help, we will agree an action plan with you. We will work with other organisations, such as the police or environmental health, to help us deal with the issue as quickly and effectively as possible. One of the routes we may recommend is mediation - please click here to see Sussex Police's quick introduction to mediation.

We will need you to help us by keeping records of the problems. If you don't supply us with completed record forms we may not have sufficient evidence to approach the perpetrator and the case will be closed.

Will you tell the perpetrator that I have complained about them?
Not without your permission, but we can't stop perpetrators from making their own assumptions. You can also call us anonymously, but this will restrict the action we can take and again, the perpetrator may make their own assumptions. A small proportion of our cases progress to court and in this situation we would ask you to be a named witness.

Domestic violence
If you are experiencing domestic violence, please tell us. You can call us, email or drop into our offices, or we can arrange to meet you at home or another safe location. We will listen sensitively and respond promptly. We will work with appropriate organisations to provide alternative accommodation where it is unsafe for someone to return home. Or, we may provide additional security where this helps the person remain at home. We will always talk to the victim first about what action we can and will take against the perpetrator.

Remember, if your personal safety or the safety of others is at risk, you should call 101 (or 999 in an emergency) and seek police assistance. The police will then have a record of the event which they can share with us if necessary.


If you have any concerns, please visit My SaxonWeald where you can report any issues or incidents.


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