Tenant Satisfaction Measures (TSMs)

All housing associations must carry out an annual satisfaction survey to comply with regulatory requirements. There are 12 measures we ask customers about, and a further 10 measures we collect ourselves. We have opted to conduct our satisfaction surveys via telephone on a rolling monthly basis. These surveys are conducted on our behalf by a company called IFF-Research. They call from the following number; 0203 148 7645. 

Please see the charts below to see how we are doing and how we compare to others like us.