You talked, we listened

Grounds maintenance

In May 2023, our four new grounds maintenance contractors set to work across their respective areas. It was peak growing season and they had some issues to pick up from the previous contractor, so it was a challenging start. Despite this, we are making progress.

 

We are keen to engage with customers to help drive continuous improvement. One way we are achieving this is through our Green Team. The team consists of customer volunteers who audit the quality of grounds maintenance in their area every month and let us know what is going well and what needs to be improved.

 

If you'd like to get involved and become a Green Team volunteer, please register here.

 

Community days

Following on from our fact finding day at the end of last year, we held a community day at Norfolk and Medway Court in Horsham. We provided skips so that customers could get rid of unwanted bulky items, litter picked, cleaned the bin sheds and did some general repairs. We received some lovely thank you messages and it was great to have a chat with residents and identify any further support required.

 

Task and Finish

In December 2023, our second Task and Finish group began. This time around the group have been scrutinising the communication aspect of our complaints process.

 

The group, along with their independent chair, have worked extremely hard to provide recommendations for improvement which they will be presenting to the Customer Experience Committee in June.

 

You can find out more about Task and Finish and getting involved here

 

Policy Review Group

Our policy review group currently consists of 33 customers who review any new policy or a policy that is due for renewal. Since April, they have studied the Anti-social Behaviour Policy and the Neighbourhood Management Policy and provided Saxon Weald with valuable recommendations for change.

 

You can find out more about the Policy Review Group and how to get involved here.