Saxon Weald has signed up to the National Housing Federation's Together with Tenants charter. The charter sets out what residents can expect from their housing association, regardless of where they live, the type of home they live in or who their landlord is. We have made this commitment as we want our customers to know we take their views seriously and are committed to putting customers at the heart of our decision making.
The charter sets out six commitments:
Relationships – being open, honest and transparent
Communication – giving clear, timely and relevant information
Voice & influence – seeking your views and using the feedback
Accountability – giving you the information and tools to hold us to account
Quality – providing safe, well-maintained homes
When things go wrong – ensuring effective handling of complaints
You can read the National Housing Federation's full charter here or by clicking on the download below.
We have recently consulted with a large group of our customers on what the commitments above really mean to them. We are now in the process of setting out how we will deliver on these commitments and how you can monitor our performance.
If would like to view our own charter, please click here.
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