Priorities

Emergency repairs

We will treat your repair as a priority and attend as soon as an operative becomes available. Please note our out-of-hours repairs are completed by contractors rather than HomeFix.

 

Emergency repairs include:

• a blocked toilet (where there is only one toilet in your home)
• a broken external window, door or lock
• a burst water pipe or failure of the water supply (inside your home)
• electricity supply failure, if not caused by the electricity supply company
• complete failure of the heating system (in winter, or where older people, people with small children and people with disabilities are involved)

Standard repairs

How quickly we can attend will depend on levels of demand at the time, however, we aim to carry out standard repairs within 28 working days.

 

Repairs to communal and external areas

We aim to complete communal and external area repairs within 28 days (sooner if it is a health and safety hazard).