We will treat your repair as a priority and attend as soon as an operative becomes available. Our out-of-hours repairs are completed by Mears rather than HomeFix.
Emergency repairs include:
We aim to carry out standard repairs within 10 days, but how quickly we can attend will depend on levels of demand at the time.
Repairs to communal areas
We aim to complete communal area repairs within 28 days (sooner if it is a health and safety hazard). We do not usually give a fixed date for these repairs as we try to fit them in around higher priority repairs within people's homes. We appreciate your patience in this matter.