Emergency repairs

We will treat your repair as a priority and attend as soon as an operative becomes available. Our out-of-hours repairs are completed by Mears rather than HomeFix.


Emergency repairs include:

  • a blocked toilet (where there is only one toilet in your home)
  • a broken external window, door or lock
  • a burst water pipe or failure of the water supply (inside your home)
  • electricity supply failure, if not caused by the electricity supply company
  • complete failure of the heating system (in winter, or where older people, people with small children and people with disabilities are involved)

Standard repairs
We aim to carry out standard repairs within 10 days, but how quickly we can attend will depend on levels of demand at the time.


Repairs to communal areas

We aim to complete communal area repairs within 28 days (sooner if it is a health and safety hazard). We do not usually give a fixed date for these repairs as we try to fit them in around higher priority repairs within people's homes. We appreciate your patience in this matter.