We're upgrading our phone system

Date: 24 March 2026

We're upgrading our phone system

From tomorrow, Wednesday 25 March, you’ll see new features when you call us:

 

  • Request a call-back if the lines are busy
  • Hear your place in the queue

 

While we usually answer calls in under a minute, we hope these new features make your experience even better.


The upgrade will go live at 11am. The switch-over should be almost instant, but you might notice a short delay if you call at that exact time.

 

We hope these changes make calling us even easier.