We are proud to have our own repairs team, HomeFix. The team is made up of skilled, qualified professionals who are passionate about providing high-quality repairs and maintenance services for our residents.
All operatives carry ID and they will leave the area clean and tidy after work is completed.
Whilst HomeFix carry out nearly all our repairs, we are supported by a number of specialist contractors. These contractors have been chosen by us because they share our values. You are most likely to see them for certain jobs such as heating and hot water repairs or for specialist work such as lift repairs.
We are committed to treating every customer with respect, sensitivity, and understanding. Our aim is to remove barriers and provide a repairs service that is inclusive, responsive, and accessible to all.
If you need extra help or support with repairs, please go to our Help and support with repairs page, here.
Please report any repair or defect as soon as it is identified. If a repair is not reported and a delay causes more serious damage, we may seek to recharge for the additional works required.
We will also charge customers for any deliberate damage caused by their household or visitors.
