We are committed to being inclusive and meeting the needs of our customers. We offer a range of ways in which we can provide you with help and support and can adapt our repairs service to ensure that you are not disadvantaged or that your well-being is not put at risk.
If you need additional help, or if there is something we should be aware of, please let us know.
There might be circumstances which mean you need to have a repair carried out more quickly than usual. Generally, this is where there could be a risk to your health, safety or well-being if the repair was to take longer. We will aim to get your repair done more quickly where this is the case.
For some customers, we can carry out repairs that would normally be considered as ‘tenants responsibility’. For example, replacing a toilet seat for someone who has a disability and who would not be able to do it themselves, or providing additional security for someone who is a domestic abuse survivor.
We can help you access the service in a range of ways including:
Please note: Requests for additional support should reflect your personal circumstances and be relevant to the situation or repair. This will help us prioritise and adapt our service effectively to support you and others.
