Date: 24 June 2026
We used feedback from recent customer focus groups to create a new code of conduct for our colleagues. The code sets out what you can expect from us in terms of how we behave and how we treat you. We’d now like your views on whether we’ve got this right.
Summary of the code
What you can expect:
The standard also includes a few things we ask of you. These include:
You can read the code in full here. Please send any thoughts or comments you have on the code to [email protected] by Friday 16 July.
