Customer feedback from our surveys shows they want our services to feel more personal and to take their needs into account.
Changes we can make include:
How we have adjusted our repairs service:
Last year, we reviewed our repairs service so we can prioritise those who need it most. This means customers with specific requirements are not disadvantaged and their wellbeing is not put at risk.
Some customers' circumstances might mean they need us to attend appointments at different times, perhaps because of work or caring responsibilities. It could be that someone with young children in the household needs a repair completed more quickly to ensure they are kept safe, or it could be someone with mobility issues needs more time to answer a door or phone. Knowing more about our customers, means we know how to tailor our service to suit them.
If you are a customer and need additional help, or if there is something we should be aware of, please let us know. You can call us on 01403 226000, email us: [email protected] or send us a web message using your My Saxon Weald account.
More information can be found here.
Don't miss out on the support you need
Around 3,500 customers have already completed our household questionnaire.
If you are a customer, you can complete and update your details by logging into your MySaxonweald account and filling in the ‘About me’ section.
You can also complete a form here and email it to [email protected].
Alternatively, call us on 01403 226000 and ask for a form to be sent to you, or ask your Scheme / Extra Care Services Manager for one.
Please be assured that your information is protected by law. See our privacy statement for further information.
