Emergency Repairs

If you have an emergency repair we will complete this within 24 hours (generally, we will be able to attend more quickly than this).

 

Emergency repairs – outside of office hours

If you have an emergency repairs outside normal office hours, you will need to phone our main number (01403 226000) and you will be put through to our out of hours service who will arrange for one of our contractors to attend. In some circumstances, they will make the emergency issue safe, and someone will come back the next day to complete the work.

 

Emergency repairs include:

• A blocked toilet (where there is only one toilet in your home)
• A broken external window, door or lock
• A burst water pipe or failure of the water supply (inside your home)
• Electricity supply failure, if not caused by the electricity supply company.
• Complete failure of the heating system (in winter, or where older people, people with small children and people with related health concerns live in the household)
• Any other repair that could cause a risk to your health and safety