News articles - 2021

Meet Karen

Date: 14 March 2021

Meet Karen, who’s a member of our Customer Experience team. Karen joined Saxon Weald nearly nine years ago, and has since worked in various customer service roles within the business. She has a real passion for helping customers and getting to the heart of problems.


In September last year, Karen took on a new role as our Customer Relations Co-ordinator. Her role focuses on making sure complaints are handled in a timely manner and keeping customers in the loop when we’re working to resolve an issue.


We asked Karen to share a bit about her role…


Tell us about your role as Saxon Weald’s Customer Relations Co-ordinator

My role is to deal with some of the more complex queries we receive which need some coordination between our different departments. I work with managers across our business to make sure we resolve problems quickly and customers are kept informed about the actions we’re taking.


How can ‘Your Voice’ benefit our customers?

From answering a survey to taking part in phone interviews and focus groups, customers can make a real difference to the service we provide. Already by listening to what customers have told us, we’ve made some big changes. We have some new activities in the pipeline, which is really exciting, so I hope people get involved.


What is the most rewarding part of your role?

Sometimes we get it wrong which can be understandably frustrating for customers. My favourite part of the job is being able to take the time to really listen to customers’ problems and work out a way to get things sorted as quickly as possible.


If you're a customer who’s keen to have your say or get involved, head over to the Your Voice section of our website to find out more and register your interest.

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