News articles - 2020

Gas safety week 2020

Date: 14 September 2020

Today marks the start of the tenth annual gas safety week, which will run from Monday 14 September to Sunday 20 September.

Gas safety week 2020

The week is coordinated by Gas Safe Register and aims to raise awareness of the importance of gas safety all year round. Find out more about Gas Safety Week here.


Gas servicing


Every year, our team of dedicated gas engineers complete over 3,800 gas safety checks in our residents' homes. There are also a number of things you can do to keep your home gas safe, and protect you and your loved ones from gas leaks, fires, explosions and carbon monoxide poisoning.


Steps you can take to keep safe:


  • Keep your carbon monoxide (CO) alarm in good working order. As your landlord, we'll fit a CO alarm in your property. It's then your responsibility to ensure it's working properly.

  • Ensure someone is home so we can carry out your annual gas safety check, or rearrange to a more convenient time if you can't be home.

  • Arrange for a registered gas safe engineer to carry out an annual safety check on any appliance you have installed in your home. We will only carry out safety checks on appliances we have installed. Click here to find a registered engineer in your area.

  • Set a reminder to check your appliances so you don't forget at Stay Gas Safe.

  • Know the warning signs that your appliances aren't working properly.


What are the signs that my appliance is faulty?


If your appliance isn't working as it should be, it's important to check for the following signs to protect yourself from CO.


These include: 

  • Flame colour - if they're orange or yellow instead of blue, there may be a problem
  • Extra condensation
  • Black marks/soot


What should I do if I smell gas?



  • Open all doors and windows
  • Put out all sources of ignition or naked flames
  • Leave the building
  • Call the National Grid's gas emergency number: 0800 111 999
  • Contact us: 01403 226000



  • Smoke or light any flames
  • Turn on any switches, including light switches, on or off
  • Use telephones, including mobile phones


You can find more information on gas safety in your home here.


Carbon monoxide


Carbon monoxide (CO) is a highly poisonous gas that is produced when carbon fuels don't burn completely. It has no taste, smell or colour, and can kill without warning in a few hours. Every year it affects thousands of people and is often the result of poorly maintained or serviced household appliances, such as cookers, heaters and central heating boilers.


What are the physical symptoms?


There are six main symptoms to looks out for:

  • Headaches
  • Dizziness
  • Nausea
  • Breathlessness
  • Collapse
  • Loss of consciousness


What other signs are there to look out for?


The symptoms of CO poisoning are very similar to those of the flu, food poisoning, viral infection and fatigue, which makes it easy to mistake this very dangerous poisoning for something else. There are, however, some other signs that can indicate CO poisoning.


This includes:

  • Symptoms that only occur when you're at home but disappear when you leave.

  • Others in your household (including pets) experiencing similar symptoms at the same time.


What should I do if I suspect a CO leak or think I am suffering from CO poisoning?


If you suspect a CO leak or think you are suffering from CO poisoning, switch the appliance off, open windows and then get out into the fresh air immediately. If the symptoms are serious, you should go straight to your doctor or emergency department.


Find out more information about carbon monoxide here.

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