A Task and Finish Group brings together a team of Saxon Weald customers to look closely at the services we provide. By sharing their experiences, asking questions, and reviewing information, the group helps us understand what works well and what we can improve.
Each project looks at a particular service or topic. Group members gather evidence, speak with customers and staff, and explore how services are delivered. They look at the service from a customer’s point of view and give honest, helpful feedback. Their role provides independent challenge and constructive feedback, and helps keep customers’ views at the centre of our decisions.
At the end of the project, the group writes a report about what it found and what they suggest changing. These recommendations are then presented to the Customer Experience Committee and they help to shape future improvements.
By joining in a Task and Finish Group, customers play a direct role in helping Saxon Weald improve services and make a positive difference for customers in our communities.
When I first stepped into the role of Chair for our Task and Finish Group (TFG), I knew we had a real opportunity to give residents a genuine voice. But what has inspired me most along the way isn't just the formal reports we produce - it’s watching what happens around the table during every project.
I’ve seen residents from all walks of life come together, build confidence, and learn completely new skills. I’ve watched people who started out feeling frustrated turn that energy into forging genuine friendships and gaining a deep, practical understanding of how Saxon Weald operates behind the scenes.
Every single project ends with a productive piece of work that drives real, lasting changes for real lives across our communities.
We know our residents lead busy, complex lives. Whether you are working full-time, raising a family, or managing a health condition or neurodiversity, your time is precious. That is why we keep the structure straightforward, accessible, and time-limited:
You don't need any special qualifications or background in housing. You are already an expert in your own lived experience as a tenant.
Together, our resident-led groups have scrutinised five major areas of service delivery:
Our work doesn't gather dust on a shelf. Once a Task and Finish Group completes its review, we present a robust set of recommendations to senior leaders and the Customer Experience Committee.
Crucially, our involvement doesn't stop when the report is handed in. We work to ensure those recommendations are accepted, and we stay involved to monitor their implementation across Saxon Weald.
A great example of this in action is our work around Neighbourhood Services, where the group recommended that fireproof noticeboards be made available in all communal blocks. These boards are regularly updated with cleaning schedules and exact dates for groundskeeping and grass cutting, so customers always know what is happening on their estate. As we’ve just wrapped up and submitted our Property Safety report, we are already looking forward to seeing those next recommendations put into action too!
If you’ve ever wanted to see how things work, learn new skills, meet fantastic neighbours, and make a genuine difference to where you live, I’d love to welcome you to our next project. Keep an eye out for our recruitment drive for new members.
Your perspective matters, and together, we really do make things better.
