Saxon Weald has signed up to the National Housing Federation's Together with Tenants charter. The charter sets out what residents can expect from their housing association, regardless of where they live, the type of home they live in or who their landlord is. We have made this commitment as we want our customers to know we take their views seriously and are committed to putting customers at the heart of our decision making.
The charter sets out six commitments:
Relationships – being open, honest and transparent
Communication – giving clear, timely and relevant information
Voice & influence – seeking your views and using the feedback
Accountability – giving you the information and tools to hold us to account
Quality – providing safe, well-maintained homes
When things go wrong – ensuring effective handling of complaints
You can read the full charter here.
Our next step is to consult customers on what these six commitments really mean for Saxon Weald. We need to set out how we will deliver on the commitments and how customers will monitor our performance. If you would like to be involved, please email email@example.com to register your interest.
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