Complaints and compliments


We take pride in delivering great customer service to our residents. However, occasionally, things can go wrong. We need to know when this happens so we can put things right and learn from any mistakes.


In July 2020, we sent a survey to all our customers for feedback on our complaints process. We’ve completed a review and made a number of changes, including improving staff training, monitoring complaint response times and sharing more information with customers on how we are learning from complaints.


Find out more about our current complaints process here.



We also want to know when things are going well, because it means we're heading in the right direction. See what some of our customers have said about our service below.

Complaints and compliments

We'd love to hear what you think about our service. If you have an experience you'd like to share, please get in touch using the form below:

Share your experience


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