Complaints and compliments

Complaints

We take pride in delivering great customer service to our residents. However, occasionally, things can go wrong. We need to know when this happens so we can put things right and learn from any mistakes.

 

Our complaints process is simple, quick and easy to access. Just contact us with details of the problem in whichever way you choose and we'll take it from there. Full details of the process can be found here.

 

Compliments

We also want to know when things are going well, because it means we're heading in the right direction. See what some of our customers have said about our service below.

Complaints and compliments

We'd love to hear what you think about our service. If you have an experience you'd like to share, please get in touch using the form below:


Share your experience

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