Saxon Weald have recently sent out section 20 consultation letters to residents regarding the renewal of our cleaning and grounds maintenance contracts. To ensure residents are fully aware of the process and possible outcomes, we have addressed a number of FAQs.
Will the grass get cut more often?
Because grass grows at different rates depending on the weather we want to ask the supplier to keep it below a certain height all of the time. This means that they may need to cut the grass more times in some months than others.
Will the grass cuttings be collected and removed?
In some areas, grass cuttings are not collected when the grass is cut and we are aware that some customers find this frustrating. There is a substantial cost involved in the collection and disposal of grass cutting waste, so we have not offered this service in the past. We are looking at whether this might be changed in the future.
Will this review cost residents more money?
We won’t know this until we have received the contractors’ prices. Saxon Weald are committed to ensuring a quality service is provided, which may come with increased costs. However, one way we are trying to counteract this is encourage contractors who bid for both the cleaning and grounds maintenance contracts to provide efficiencies if awarded both. Once the contract is in place, we'll also aim to fix the cost of as many items as possible.
Further details on the supplier proposed to be awarded the contract, as well as the final costs of the services, will be communicated in the next part of the consultation process by letter.
How do you know that the quality will be right?
To ensure high quality and good value for money, we'll ask suppliers for examples of their work with other customers. We'll also ask for references and put a number of measures in place to make sure that the quality of work is checked regularly. These will include:
Making sure the supplier quickly deals with feedback from our residents and leaseholders
Regular meetings with their managers
On-site visits by Saxon Weald staff and residents to check the quality of work first hand
Will it be the same companies that you use now?
This depends on whether suppliers decide to put in a price for the contract. If they do, they'll be considered alongside other suppliers.
My friend’s family run a good cleaning business, can they put in a price?
Any company that wants to put in a price will need to do this through the European Procurement Rules. They must satisfy Saxon Weald that they are financially sound, have the right insurances in place and a good record on health and safety. If we are happy that they do, then they can put in a price. Residents are not able to nominate a supplier in this instance.
I really like my cleaner, what will happen to their job?
This depends on which supplier gets the new contract. Some staff may have the right to transfer to a new employer.
Can I get involved?
Yes – residents who'd like to get involved will need to provide their feedback in writing. Please email firstname.lastname@example.org.