Just like you might shop around for new car insurance or a new mobile phone, Saxon Weald takes some time before entering into a new contract to ensure residents receive great service and value for money.
Whilst looking around for new suppliers, we produce a 'service specification', which is simply a list of what we require suppliers to do and how we expect their service to be delivered. ï»¿Suppliers then submit a quote for us to consider and determine the best value for money for our residents.
During the process, we are also required to consult with our residents. This is called a Section 20 Consultation. To ensure residents are fully aware of the process and possible outcomes, we have addressed a number of FAQs.