Performance

We want to provide an excellent repairs service so we set targets for each type of repair for monitoring purposes.

We aim to complete 97% of emergency, 95% of urgent and 95% of routine repairs within our target times of eight hours, seven days and 21 days respectively.

The information below shows how HomeFix performed in March, the most recent figures we have available.

Priority	Jobs completed	In target	Out of target	%
Emergency	80	76	4	95
Urgent	195	186	9	95
Routine	1312	1190	122	91
Sum:	1515	1452	135	94 (Av)