Swapping home

Please be aware that you'll need our written permission before your swap goes ahead. For more information, please download our Mutual Exchange Key Information Sheet and our Mutual Exchange Policy.

 

Unfortunately, we are unable to process new mutual exchange applications at this time. We are operating a waiting list and will prioritise applications in the date order that both applications were received. We will contact you as soon as we are in a position to accept and begin your mutual exchange. Sorry for any inconvenience.

 

Mutual Exchanges are not intended to resolve urgent housing needs or facilitate emergency housing situations. If you feel unsafe in your home, please contact your housing manager or contact your housing team in your local authority to find out about alternative options.

 

So, how does the process work?

 

1. Finding someone to swap with

 

HomeSwapper is a register of all tenants in the UK who are looking to swap home. To find someone to swap with, you'll need to sign up which you can do so by visiting www.homeswapper.co.uk.

 

 

We will approve your registration so long as:

• You have been a tenant in your current property for more than one year
• You don't have any rent arrears
• You don't have a history of antisocial behaviour
• You can afford the rent on the new property
• The new property is the right size for your household

 

When you find someone you want to swap with, make sure you find out as much as possible about the tenancy you would have and be sure to visit the property.

 

It's important to remember you're accepting the property as it is, so be sure to check you're happy with everything, including the kitchen, bathroom etc.

 

2. Applying for a mutual exchange

 

Once we've approved your request and you've found someone who's agreed to swap home with you, you'll need to sign up to SwapTracker.

 

SwapTracker is part of the HomeSwapper service and provides an end-to-end digital service, where you can apply for a mutual exchange and keep track of the progress all in one place.

 

What are the benefits of SwapTracker?

• Get access to the easy to use online portal, where you'll see live updates on the progress of your mutual exchange and be able to communicate with your landlord directly.
• Receive a better customer experience, thanks to a more simplified process and service.
• Helps to protect the environment, thanks to less printing required and increased access to information online.
• Keep informed every step of the way.

 

A step by step guide to using SwapTracker can be found here.