News articles - 2021

Christmas closure

Date: 13 December 2021

Saxon Weald will be closed for Christmas from 4pm on Thursday 23 December until 8.30am on Tuesday 4 January.

But don't worry, help will still be at hand if you need it during our closure.

 

In an emergency: 

If you have an emergency, please call 01403 226000 and you will be transferred to our 24/7 out-of-hours service.

 

Emergency repair examples include:

 

  • Your only toilet is blocked or not working
  • You have an uncontainable leak
  • You have no heating or hot water
  • You have unsafe electrics

 

Please note, in some circumstances, our emergency repairs team will only be able to carry out a ‘make safe’ repair until we can attend again after our Christmas closure. For example, if your boiler breaks down and requires a major repair or replacement, our out of hours service may need to leave you with temporary heaters until the new year.

 

 

To make payments, book non-emergency repairs, change appointments and more: 

Please go to mysaxonweald.com. We are always extremely busy on the phones in the first week of January, so get ahead of the queue and book online.

 

Please be aware that payments made and repairs booked during our Christmas shutdown will not be processed until we return on Tuesday 4 January. Direct debit payments will continue to be taken as normal. 

 

 

We'd like to wish all our customers a very merry Christmas and a happy, safe and healthy new year!

 

 



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