News articles - 2022
Date: 14 September 2022
Our phone lines will be closed on Friday 16 September for our customer support team to attend essential training. By ensuring our staff are equipped with the right knowledge and information, we'll be able to continue delivering a great service to our customers.
As many customers will likely know, Monday will be a bank holiday for a national day of mourning, and to mark the state funeral of Queen Elizabeth II. Please be aware, our phone lines will therefore also be closed on Monday 19 September.
Our phone lines will then reopen as usual on Tuesday 20 September after the bank holiday weekend.
In the event of an emergency during this closure, please call our usual 01403 226000 number and our phone lines will automatically transfer you to our out of hours service.
If you have a non-urgent repair, would like to check your account or make a payment, avoid the queues and head over to your online account, where you can book a day and time that suits you.
Thank you in advance for your understanding.
