News articles - 2021

Repair waiting times

Date: 23 July 2021

Customer demand for repairs is incredibly high at the moment, with the number of job requests last month at least 30% higher than usual at this time of year. This, coupled with staff and materials shortages, means that waiting times for some repairs are longer than usual, particularly for plumbing and gas works.


We’re sorry if you are affected by this and are doing all we can to improve our response times or offer temporary solutions.


For a short period, we will be using a contractor to help us catch up with work. We’ll let you know if it will be a contractor carrying out your repair, so you know what identification to expect.

Thank you for your continued patience and understanding.


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