News articles - 2021

Repair waiting times longer than usual

Date: 18 August 2021

We’re sorry, but repair waiting times continue to be longer than usual. The number of jobs being reported by customers is still at least 20% higher than normal at this time of year. We also have some staff shortages, as competition for skilled tradespeople is extremely strong at the moment. We are doing all we can to get to customers more quickly, and really appreciate your support and patience as we work through the backlog of jobs.


You can help us by giving us as much information as possible when you report your problem so we have the best chance of fixing it on our first visit. Remember you can book or change a repairs appointment online at


More news