News articles - 2022

Repair waiting times longer than usual

Date: 6 December 2022

We’re experiencing a high demand for repairs at the moment. This, combined with staff shortages in our HomeFix team, means waiting times for appointments are longer than usual. Please be assured, we are recruiting new members to the team and are doing all we can to improve our response times or offer temporary solutions.


We apologise for any delays and appreciate your patience while we work to get things back on track as quickly as possible.


If you have a non-urgent repair, avoid the telephone queues and head over to our online services, where you can book a day and time that suits you: