News articles - 2021

Phone line closure for internal training

Date: 8 July 2021

Our phone lines will be closed on Thursday 22 July for our customer support team to attend essential repairs diagnostic training.

By ensuring our staff are equipped with the right knowledge and information, we'll be able to continue delivering a great service to our customers.


In the event of an emergency during this short closure, our phone lines will automatically transfer to our out of hours service. Our phone lines will then reopen as usual on Friday 23 July.


If you have a non-urgent repair, would like to check your account or make a payment, avoid the telephone queues and head over to My SaxonWeald, where you can book a day and time that suits you.


Thank you in advance for your understanding.

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