News articles - 2021

Frozen condensate

Date: 8 February 2021

Over the next week we’re expecting some below freezing temperatures, which may cause some pipes to freeze

Frozen condensate

If your condensate pipe freezes, don't panic - you can usually thaw it safely yourself.


3 steps to thawing your condensate pipe:


  1. Look for an outdoor pipe (usually a white plastic pipe similar to a waste pipe) which is connected to your boiler.
  2. If it's safe, easy to get to, and access is available at ground level, pour warm water
    (not boiling) along the length of the pipe. Alternatively, you can use a hot water bottle or heat pad on the sections of pipe you think are frozen.
  3. Reset your boiler. If the pipe has defrosted, your boiler should begin to work as normal.


When thawing external pipes during periods of very cold weather, be especially careful carrying hot water. Any water you spill on the ground is likely to freeze, creating new icy patches which could cause a safety hazard for you and others around you.


We hope that these useful steps will help you prevent or resolve any issues you have with frozen pipes in your home. However, if you require assistance, please call Homefix on 01403 226000 or log into your My SaxonWeald account to raise a repair.


For more information on frozen pipes, click here

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