News articles - 2020

Coronavirus - rent information, gas checks and more

Date: 23 March 2020

Rent concerns
We are getting a number of enquiries from customers who are worried about paying their rent due to a loss of income. We are of course understanding of the situation and want to reassure you. While there are no rent-free periods planned, we won't be taking any court action for such arrears during this time. However, we urge you to pay what you can, as if you do fall behind it can be really difficult to catch up.
If your income has been reduced, you may be eligible for support through universal credit. Please click here for more information or visit


Many employers are also now implementing the government's job retention scheme which should mean you are paid 80% of your wages while you are unable to work. Speak to your employer to see if this is the case. You may still be able to claim benefits for the reduction in income depending on your earnings. Once your payments are in place, your rent should be paid as usual. More information, including who qualifies for the scheme, can be found here.
If your situation is complex or you are worried and would like further advice, please email our housing managers at


Gas safety checks
The government advise that it is still essential for us to carry out our landlord gas safety checks. The risk of an accident due to a faulty gas appliance outweighs the risk of us entering your property, unless you have Coronavirus symptoms and are self-isolating. We will take all appropriate precautions, with our operatives washing their hands before entering and keeping their distance. If you have an appointment, please tell us if you are self-isolating, so that we can re-schedule the check for after the isolation period.


We're still here
Our customer support team are still working to answer your enquiries. The best way to get in touch is by web message through your My SaxonWeald account, or by emailing You can still call us on 01403 226000 where you will be asked to leave a voicemail. We will answer your enquiry as quickly as possible, but please do bear with us at this busy time. Thank you for your patience and support.


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