Arrears and benefits advice

Failing to pay your rent is a very serious matter. You could lose your home if you owe us money (known as falling into arrears).

If you have a genuine reason for falling behind on your rent payments we will do all we can to help you resolve the matter so you don't lose your home. The most important thing is to talk to us. Contact the Housing Management team on 01403 226000 now if you're already behind or email

Are you missing out on financial help?  Click here to use the benefits calculator to work out your possible entitlements.


If you have any queries regarding your calculation our Benefit Support Manager can help you make sure you are claiming all the help and support you are entitled to. For advice or to request an appointment, please email


Additional free benefits and debt advice is available online at Citizens Advice , Step Change and Pay Plan.

Arrears and benefits advice

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