Getting your home ready for winter

As the temperature drops and the mornings become crisper, it's important to ensure your home is winter ready and any problems are sorted before they become an emergency.

Getting your home ready for winter


Turning on your heating for even an hour will give you the chance to see if everything is working as it should be. Please check that all your radiators are hot and your thermostat is turning your heating on and off effectively.



Remember to check your boiler's pressure (if applicable). If the pressure is too low, the boiler will not operate. On a combi boiler, the pressure should be between 1 and 1.5 bar when the boiler is cold. Click here to see how it's done.


Freezing pipes

To help prevent your pipes from freezing during periods of exceptionally cold weather, please leave your boilers on low overnight. For more information on frozen pipes, including easy steps to thaw a frozen pipe yourself, click here.


Online services

Remember, if something isn't working as it should, let us know before it becomes an emergency. If you have a non-urgent repair or issue to report, visit our online service where you can choose an appointment slot at a time that suits you.


Heating guide

The guide provides information about the heating in your home. With a number of electrical heating systems available, it’s important to know how your particular model functions best. This not only ensures you are getting the best performance from it but also that it is running economically, helping you save money. The information in this leaflet should help you identify your heating type and how to run it in the most efficient way.


You can download a copy of the guide by clicking the below link. 

Heating guide

PDF 1,1 MB