I’ve lost my income and I’m worried about paying my rent. What should I do?
If you were employed, check with your employer whether they are taking up the government’s job retention scheme. This should mean you are paid 80% of your wages while you are unable to work. You may still be able to claim benefits for the reduction in income depending on your earnings. Once your payments are in place, your rent should be paid as usual.
If you were self-employed, you may be eligible for support through Universal Credit. Check out www.understandinguniversalcredit.gov.uk/coronavirus.
If your situation is complex or you are worried and would like further advice, please email our housing managers at firstname.lastname@example.org.
Are you still going to clean communal areas?
Yes, we will keep doing this where staff availability allows. If you see a cleaner, please respect the two-metre rule while they work. They will be focusing on contact points such as handrails, push plates, taps, doors, bin lids etc. They are using special anti-bacterial products which may not leave as nice a finish as usual. You may see wetter handrails, smeary finger plates and a greater number of wet floor signs left out.
Are you still going to be doing communal grass cutting?
Yes, but this is dependent on staff availability and government guidelines.
Why are you still doing gas safety checks? Can I rearrange?
The government advise that it is still essential for us to carry out our landlord gas safety checks. The risk of an accident due to a faulty gas appliance outweighs the risk of us entering your property, unless you have coronavirus symptoms and are self-isolating. We will take all appropriate precautions, with our operatives washing their hands before entering and keeping their distance. You should only contact us to rearrange if you are self-isolating.
I was due to move into a Saxon Weald home next week. Will that still be happening?
Unfortunately not. Our Home Move team will be in contact with anyone due to move. You can find more information on what you should do by clicking here.
I’ve applied for retirement housing. What will happen to my application?
We’ll hang on to it until we are able to run our usual services and be in touch then. Unfortunately, we don’t know when this will be.
Am I allowed to have a bonfire to get rid of my garden waste?
No, please do not have bonfires during this time. Smoke and fumes from bonfires can really affect people who suffer from respiratory problems such as asthma and bronchitis, as well as those with heart conditions. Bonfires also place an additional risk on those who are already vulnerable to contracting Coronavirus. You can find out more about disposing of household waste appropriately here.
What is Saxon Weald doing about people not complying with social distancing?
Please be aware that while we hope all our residents are following the government’s guidelines on social distancing, Saxon Weald are not able to manage people who ignore them.
The government has advised that the Police have the authority to enforce social distancing where necessary, and members of the public who don’t adhere to the guidelines could face hefty fines. More information can be found on the Sussex Police website.
What should I do if I'm experiencing domestic abuse? Can I leave my home?
The current government guidance on staying at home as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse.
For anyone who feels they are at risk of abuse, please remember that help and support is available to you. You are not alone. Click here to find out more.
If you’re in immediate danger, call 999 and ask to speak to the police.
Are you still coming to cut grass and do weeding in communal areas?
Under the current lockdown restrictions, we are still attending communal areas to keep on top of grass cuttings. However, this will not be as often as we would normally like to visit you as our grounds maintenance teams are working solo rather than in teams of two to ensure social distancing is maintained.
Is it still safe for communal works to be taking place?
Grounds maintenance does not involve our operatives interacting with customers. Our operatives are now working solo so that they can maintain social distancing with their colleagues. Normally they would work in teams of two.
When will my grass be cut?
At present, idverde are completing monthly rounds, rather than fortnightly. This is again due to delays caused by operating in one man teams. The delays caused by covid-19 were unforeseen, and idverde are doing as much as possible to ensure each site is visited in a timely manner.