Coronavirus FAQs

I’ve lost my income and I’m worried about paying my rent. What should I do?

If you were employed, check with your employer whether they are taking up the government’s job retention scheme. This should mean you are paid 80% of your wages while you are unable to work. You may still be able to claim benefits for the reduction in income depending on your earnings. Once your payments are in place, your rent should be paid as usual.


If you were self-employed, you may be eligible for support through Universal Credit. Check out


If your situation is complex or you are worried and would like further advice, please email our housing managers at


My nan lives in one of your Extra Care schemes. Can I still visit them?

No, government advice is clear that you should not be visiting friends or relatives. If you are dropping off shopping or vital items, you must make sure you are maintaining 2 metres distance. Preferably, leave it outside their door, but if you need to take it in, make sure the other person waits in another room.


I’ve got a repair booked. Is it going ahead?

We are only doing emergency repairs, so anything else will be cancelled. We think we have contacted most people affected.


Are you still going to clean communal areas?

Yes, we will keep doing this where staff availability allows. If you see a cleaner, please respect the two-metre rule while they work. They will be focusing on contact points such as handrails, push plates, taps, doors, bin lids etc. They are using special anti-bacterial products which may not leave as nice a finish as usual. You may see wetter handrails, smeary finger plates and a greater number of wet floor signs left out.


Are you still going to be doing communal grass cutting?

Yes, but this is dependent on staff availability and government guidelines.


Why are you still doing gas safety checks? Can I rearrange?

The government advise that it is still essential for us to carry out our landlord gas safety checks. The risk of an accident due to a faulty gas appliance outweighs the risk of us entering your property, unless you have coronavirus symptoms and are self-isolating. We will take all appropriate precautions, with our operatives washing their hands before entering and keeping their distance. You should only contact us to rearrange if you are self-isolating.


I was due to move into a Saxon Weald home next week. Will that still be happening?

Unfortunately not. Our Home Move team will be in contact with anyone due to move. You can find more information on what you should do by clicking here.


I’ve applied for retirement housing. What will happen to my application?

We’ll hang on to it until we are able to run our usual services and be in touch then. Unfortunately, we don’t know when this will be.

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