Consultation information and FAQs

In July 2019 Saxon Weald wrote to you regarding the renewal of our catering contract in our retirement schemes. We took your feedback on board and have now moved to the second stage of the consultation process.

Consultation information and FAQs

Frequently asked questions (FAQs)


What is happening?

The current arrangement for catering in our retirement homes expires on 31 March 2020.  As part of the preparation for a new contract we have invited bids from interested companies.  This is part of our review to ensure the contract delivers the best possible service and provides value for money.


Why have I been sent the Notice?

The Government have set out a formal process of consultation which a landlord must follow when they enter into a contract for a period longer than 12 months and it will result in a service charge.


What does the Notice include?

The Notice gives the following information

  • a general description of how the tenders received have been assessed

  • the parties to the proposed contract

  • the date and duration of the contract, together with the optional extension period

  • the fixed cost price per meal and catering overhead charges, together with the date for review

  • details of what the new contract will offer

  • notice that you have the right to make written observations and give feedback on our proposal within 30 days of the Notice

  • where written observations should be sent to and by when


Do I have to reply or do anything?

No.  This Notice is a legal requirement and gives you the opportunity to tell us if you have anything you want to say about what we intend to do.  If you do have anything to say please let us know.  If you don't have any comment that is fine too, you don't have to do anything. 


Who are Atalian Servest?

Atalian Servest are the parent company for Catering Academy. The bid for the contract was made under Atalian Servest. Catering Academy will continue to run the catering service for Saxon Weald under the rebranded name of Academy.


What is included in the catering overhead and meals cost? 

The catering overhead charge covers the cost of running the kitchen, including the cost of crockery, cutlery and utensils as well as management staff costs. The meals charge includes the cost of the food plus the element of staff costs associated with cooking and serving the food.


How does the new charge compare to the previous contract price?

The weekly meals cost in the previous contract was £34.79. The weekly overhead price in the previous contract was £17.71


What will happen next?

This will depend on the comments we receive back from tenants and leaseholders in response to the notice.  We will respond to any observations you make within 21 days. Once this stage of consultation is complete, and having regard to any comments you have made, we will then enter into contract.  The new contract will start on 01 April 2020.


What kind of comment is relevant to this consultation?

This Notice is about hearing your views on the proposed contract.  For instance you may wish to comment on whether we have delivered value for money and the type of additional benefits that you were hoping to see.


Have you decided on Atalian Servest?

Because of the size of the contract, under European Union rules, we have had to advertise the contract in the Official Journal of the European Union.  We have also followed European Union regulations in evaluating the bids. The process ensures that the contract is subject to good competition and provides an objective analysis of the best submission. Residents have been part of the assessment process. We will have regard to your observations but it is unlikely now that the selection of contractor will change.


What do I need to do now?

  • We invite any comments on the details that are available. Your observations must be in writing.  

  • If you haven't got any observations now - please keep the Notice for your records.


Will I see any difference in the meals service?

In the specification for the contract we emphasised the importance of providing good quality food whilst ensuring that the pricing is competitive. We have also emphasised the importance of resident engagement to ensure that residents are able to give regular feedback and be involved in menu setting.


Catering Academy will be relaunching as Academy on 01 April 2020 when the new contract starts. You should expect to see new menus, branding and uniforms.