Improving our online customer service

Date: 7 March 2018

Improving our online customer service

Following the essential upgrade work to the self-service portal our IT team are pleased to announce that a new customer app is now available on Android devices running Chrome, Firefox or Opera browsers.


Downloading on Android Devices


Registered Users of My SaxonWeald and My WealdLiving customers will automatically be presented with an option to add the app to their home screen.


IOS Devices


The same functionality for iOS users running Safari is coming soon.


Benefits of the app for our self-service customers


  • The self-service app is easy-to-use.
  • No need to search the app stores for our app. Just go to our self-service portal and there will be a prompt to add the app to your home screen.
  • No need to wait for updates, it will refresh each time the portal is loaded.
  • Takes up very little storage space on mobile devices.


If you would like to join the thousands of other residents enjoying the benefits of online access register today!


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