Corporate strategy - standards

Below you will find a list of our approved Service Standards.

A service standard sets out the level of service that a customer can expect in a service area. All service standards are monitored by a particular manager.

Click on the name of the standard to view it.

Name of standard

Aids and adaptations

Complaints

Customer care

Domestic violence

Estate management

Gas servicing

Lettings

Planned and cyclical maintenance

Rent arrears

Repairs

Scheme manager service

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