Corporate strategy - standards

Below you will find a list of our approved Service Standards.

A service standard sets out the level of service that a customer can expect in a service area. All service standards are monitored by a particular manager.

Click on the name of the standard to view it.

Name of standard

Anti-social behaviour

Aids and adaptations

Customer care

Domestic violence

Estate management

Gas servicing

Lettings

Planned and cyclical maintenance

Rent arrears

Repairs

Scheme manager service

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