Corporate strategy - standards


Below you will find a list of our approved Service Standards.

A service standard sets out the level of service that a customer can expect in a service area. All service standards are monitored by a particular manager.

Click on the name of the standard to view it.


Name of standard
Aids and adaptations
Complaints
Customer care
Domestic violence
Estate management
Gas servicing
Lettings
Planned and cyclical maintenance
Rent arrears
Repairs
Scheme manager service


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